FOR MORE INFORMATION ON ANY PRODUCT PLEASE CALL: 01438 210236 TERMS AND CONDITIONS About Us: Auto Caress is a Ltd company registered with Companies House in the UK. Our online store, Autocaress.co.uk supplies niche driving aids & automotive accessories that use the latest technology, and are unusual and difficult to source.
1. Our company registration number is: 6101892
2. Our warehouse address is: Unit 15, Green Lane Industrial Estate, Letchworth Garden City, Hertfordshire,SG6 1HP, UK
3. Our office address is: 4 St. Albans Drive, Stevenage, Hertfordshire, SG1 4RU, UK.
* Please note this is our returns address as confirmed in our "Returns Policy" at the foot of this page.
4. Our contact number is: Telephone number 0 (+44) 1438 210236 |
Making A Purchase could not be easier. Just browse our store, and add any items you wish to buy into the shopping cart. When finished, click 'Checkout' and you will be asked for a few details that we need to complete the order. We accept credit card payment & those cards accepted for making payment are shown clearly on our home page, & also in the "Credit Card Security" section further on. If you are shopping from North America, The EU or anywhere else, place your order and your credit card company will convert the transaction to US Dollars, Euros or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Goods within the UK & Europe are sent by the Royal Mail/Parcel Force on a Next Day Service. In the event of any strike action by the Royal Mail, we will use an alternative courier: Business Post or DHL.
The cost for packaging & carriage is:
1. UK mainland, excluding the Scottish Highlands & Isles, the Isle of Man & Isle of Wight per order up to 20kg- £5.95 .
2. Scottish Highlands & Isles, the Isle of Man & Isle of Wigh, Northern Ireland, Eire and The Channel Isles per order up to 20kg - £11.95. This is necessary due to the onward cost of shipping beyond the UK mainland.
3. Europe for orders up to 2kg ONLY - £6.95 .
4. All other World destinations are charged at a flat rate of between £16.00 and £20.00 depending on destination, for items up to a maximum of 2kg ONLY, and send by Royal Mail International Air Mail.
NB: All products available to International customers at this 2kg weight limit can be purchase automatically on line, & will be indicated by the message "Available Internationally by Air Mail". All other products above 2kg will show a"warning" message if your postal address is outside the UK, & require a individual shipping quotation based on country location, for which an e-mail request will be first required so we may achieve the best flight rate.
5. All costs for packing & carriage are shown net of Vat. Vat will be added at the applicable rate; currently 17.5% for all appropriate Vat rated countries. For all other countries the net price will be shown.
PLEASE NOTE: When you make a purchase the default carriage price will show. Under Shipping & Handling you will be asked to select the appropriate carriage rate, from a "drop down" facility, for your shipping address in "Class of Service". You may also select to "nominate own courier/Collect yourself". |
Delivery Schedule Most orders are fulfilled & despatched on the working day received, if the order is placed Monday & Friday and received by us before 3.00pm GMT. Orders received after 3.00pm will be processed the next day. Any order received after 3pm on a Friday & by 3pm on Monday, will usually be processed for despatch on Monday. If for any reason we are unable to despatch within these periods, we will e-mail you to confirm this.
BRODIT PROCLIP CUTOM HOLDERS; These orders are usually processed the same working day received. However, due to the individual custom nature of Brodit products some orders may take between 3-7 working days to fulfill, as we have acces to only 70% of the product range at any time. Please allow 7 working days before making any follow-up enquiry about your Brodit Custom Holder designed specifically for a vehicle make/model/year, |
| Tax Charges For orders made from the UK or the European Union, 17.5% Vat is added to all goods & carriage as clearly shown. All other orders outside the UK & the EU are VAT free. |
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. You will not see the PADLOCK symbol until you pass our checkout, when you enter the Sage Pay site (formerly PROTX). Sage Pay is the largest independent Payment Service Provider in the UK and they meet the highest security standards to secure sensitive data. Sage Pay was formerly known as Protx before 2009. We also provide you the option of making payments via PayPal.
We accept Visa, Mastercard, Switch, Solo, Delta, JCB, American Express & Visa Electron. We never see your credit card details when entering on-line. This transaction occurs between you and the Payment Service Provider Sage Pay (or PayPal) using their secure HTTPS: secure server. |
Guarantee Unless otherwise stated, all other electronic products have a standard guarantee period of 12 months.
Auto Caress Ltd bears no responsibility for the application, fitment & use of any product shown on this site. It is the users sole responsibility to ensure that any product purchased is applied, used & fitted in accordance with the instructions supplied by the manufacturer of the item(s) purchased. Furthermore, Autocaress Ltd bears no responsibility for the performance of any manufacturers product(s). Further, It is the buyers responsibility to ensure that any item(s) purchased for use comply with local State/County law and Central government law within their country of intended use. |
Privacy Policy Auto Caress Ltd. does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment, usually for tailored products. In this case, the third party will not disclose any of the details to any other third party. We respect your complete privacy at all times.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes, where those goods are tailor made. |
Returns PolicyYour rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
In accordance with EU Distance Selling Regulations for On-Line traders, you have 7 days in which to notify us of your desire to return an unwanted item. in addition, after first notifying us-by email/phone, we are members of SafeBuy which allows you a further 7 days to return the item (14 days total). When returning an item, you should include the provision of insurance, in the event of loss or damage, if you feel appropriate. A full refund will be issued subject to the goods being returned undamaged, in the same condition in which they were received, including all original packaging.
Please note our returns address is different from theWarehouse address. Returns should be sent to: Auto Caress Ltd, 4 St.Albans Drive, Stevenage, Hertfordshire, SG1 4RU |
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